
Rakuten Advertising • Sept 2025 – Ongoing
Rakuten Advertising needed to enter the influencer affiliate marketing space, fast. High-value advertisers were requesting an influencer solution that could integrate within their existing affiliate program. Aware that competitors offered this, Rakuten Advertising risked losing high-value, strategic accounts.
Role: Sole UX designer
Skills: UX/UI, User Research, Prototyping, User Testing
The business case was clear: retain and win high-value advertisers who wanted influencer and affiliate in one platform, grow the creator network by attracting influencers to the ecosystem, and open new revenue streams from creator-focused campaigns.
The challenge? Rakuten had never worked closely with influencers before. There was no infrastructure to connect social accounts, no management tools for campaigns, and no creator-facing UI. An added pressure was to meet a hard deadline for a prospect demo the following Monday.
This project had many constraints that can make design hard:
Sarah Chen
Performance Marketing Manager
Goals
Pain points
Marcus Reid
Lifestyle Content Creator · 85k followers
Goals
Pain points
On Tuesday morning, I joined a briefing call with the VP of Product. The big question was asked: "Can we demonstrate a compelling vision of this product to a prospect by Monday?" That gave me less than a week.
I started with a light level of research to enable quick user flows, which were beefed out with wireframes and quickly iterated into a golden-path clickthrough prototype with high-fidelity mocks.
In five days I built a full clickable prototype covering the end-to-end experience: campaign creation, influencer invites, and application review on the advertiser side; campaign discovery, application flow, and deliverable submission on the influencer side; social post display; and all key workflows connected and demonstrable.
Jumping straight to high-fidelity mockups — using existing design system components where possible — meant the prototype moved fast without sacrificing credibility. Prototyping the complete flow, rather than individual screens, surfaced technical questions early and gave engineering clear requirements to evaluate. When the VP of Product saw it, she had enough confidence to demo the vision to the prospect directly. Prototype delivered Friday, demo on Monday, project greenlit for December MVP.

With the prototype validated, I moved into detailed design and scoping. Here are the critical decisions that helped shape the product.
With only five months to production, I worked with the PM to make hard choices about what to include in MVP versus what to defer.
Everything went through the same filter: does this need to exist on day one?
Shipped in V1
Deferred to V2 — genuinely useful, but not necessary to ship a complete story
If a user could complete that journey end-to-end, we had an MVP. The ruthless scoping had an unexpected benefit — it forced me to identify the absolute core value proposition. What's the one thing this product must do? Let advertisers create campaigns and let influencers apply and complete them. Everything else is enhancement.
Advertisers and influencers needed fundamentally different experiences from the same underlying campaign system.
Advertisers needed business-focused tools: a management dashboard tracking applications and completions, detailed influencer profiles with audience data and engagement rates, and language around goals, deliverables, and compensation structures. Influencers needed almost the opposite — opportunity-focused framing that answered "what's in it for me?" before anything else. Campaigns needed to be sold, not specified. The application flow had to be quick and low-friction, with requirements framed as expectations rather than obligations.
These couldn't be separate products (engineering would never deliver in time), but they couldn't feel identical either. I settled on shared underlying components and data structures, but with different content hierarchy and visual framing. Advertisers see "Campaign Management." Influencers see "Opportunities."
The most critical — and most uncertain — piece was social post detection. The external partner would detect when an influencer posted about a campaign, but the exact mechanism wasn't finalised. How do you design a verification UI when you don't know exactly what data you'll receive?
Advertisers needed to evaluate influencers before approving applications. We suddenly had access to social data we'd never dealt with — follower counts, engagement rates, post frequency, audience demographics. It would be easy to show everything, but more data isn't always better. I prioritised active socials, engagement quality over vanity metrics, recent activity, and audience relevance. Everything else was cut to keep the profile clean and the story immediate.
After clicking a campaign thumbnail, influencers needed comprehensive information presented persuasively. I shifted my thinking from "display campaign details" to "convert interested influencers into applicants." Key decisions: lead with deliverables and compensation; frame requirements as opportunities, not obligations; clear primary CTAs with minimal friction. The page needed to feel like an opportunity worth pursuing, not a dry specification document.
Internal validation (Weeks 2–3) — tested with 8 PMs and engineers; advertiser flows were clear, but influencer outcome messaging needed clarification and workflows were adjusted accordingly.
MVP scope refinement (Weeks 3–8) — weekly reviews with VP and engineering; continuously cutting scope to hit December, with every cut documented with rationale for potential V2.
The biggest surprise — advertisers cared more about getting influencers onboard and carrying out campaigns than the outcomes. With a small initial advertiser pool of larger companies, the extras can come later.
The final MVP design focused on the core workflow: advertisers create campaigns, influencers discover and apply, content gets posted and verified, incentives get distributed. Key design elements: progressive disclosure to show essential info first; card-based layouts flexible enough to handle variable data from external APIs; clear primary CTAs on every screen; dual-audience framing with different language and hierarchy for each user type; and visual hierarchy that makes incentives and requirements unmissable.
Moving fast with a tangible prototype did more than hit a deadline. It secured the prospect's commitment before competitors could respond, validated the concept before any serious engineering investment, and aligned stakeholders around a shared vision they could actually click through. The prototype also created its own momentum — when people can see and interact with something real, it stays prioritised through competing demands in a way that a slide deck never does.
Having a prototype that looked and felt real made a concrete difference. A VP could show it to a prospect with confidence — wireframes wouldn't have done that. Fidelity bought credibility faster than I expected.
The five-month deadline forced a kind of clarity I rarely have on longer projects. Every feature had to earn its place in V1. I ended up cutting things I would normally have kept, and the product was tighter for it.
I built the layouts to be flexible from the start — cards that could handle variable data, components that could be extended without breaking. That wasn't over-engineering; it was the only practical way to ship something that could grow once real users showed up with real feedback.
Prototyping end-to-end, rather than screen by screen, helped me catch gaps that would have been expensive to fix later. It's easy to design a screen that looks good in isolation. It's harder to design a journey that actually holds together.
And the deadline, oddly, helped. When you have to ship something complete in a tight timeframe, you stop defending nice-to-haves and focus on what the product actually needs to be usable.